Hello, 

Here is the communication Procentive received recently from our partners at the clearing houses regarding Preferred One ERAs. 

"Preferred One distributed some old remittance data on May 9th (2019). These remittance files were distributed to our trading partners because they were NOT duplicates of previously processed remittance files. Preferred One notified the clearing houses at approximately 12 noon today of their processing error. Unfortunately the files were processed and distributed to our trading partners the same day that they were received."

Although Preferred One states that these are not duplicates, what we have been able to uncover is that they're not duplicate File Names and Check Numbers, therefore resulting in possible duplicates in our system. 

One way to check to see if this has already been paid is to check to see if this is an old check date, as well as if this has already been posted a posted payment in the system (seeing the yellow can't use field, or clicking the payments link to see if there is a posted payment)

If it is a confirmed duplicate payment please manually mark the ERA as Processed, and do not save the payment in to Procentive. If you have saved the payment, simply access the payments module and delete the payment. 

Please submit a Support Ticket to Procentive if you have any additional questions. 

Thank you,

Amanda Kaufmann

Customer Success Manager

There has been much back and fourth on this thread of what everyone is hearing and expressing frustration.  We understand the extremely difficult circumstance you are in and we have been invested in seeking truth with facts on this situation and here is what we have found:

• - We have had several agencies receive an ERA from Blue Plus (00562) although only professional claims at this point in very small dollar amounts. The ERA payer column will read “BLUE PLUS OF MINNESOTA”
• - 1/3^rd of those agencies have confirmed (we called them) they had an ACH payment into their bank for the exact amount on the ERA. At the top of the ERA when opened, the Method will read ACH.
• - The agencies who received these EFT/ACH payments DID NOT do anything extra or different with registration, re-processing, etc.

Blue Plus has contracted Amerigroup Health Solutions to process these claims.  Amerigroup is required to abide by the terms from Blue Plus which means you DO NOT need to register, or re-process claims.  If you had ERAs and/or EFT set up before the change it will continue moving forward- no further action required. Blue Plus is aware some agencies have been told they will get a paper check mailed to them but that was an error and should not continue to happen.

We are continuing to run reports daily to track agencies getting ERAs and hope to see this number continue to rise.  We will continue to post updates as we see other improvement. 

Hi Tina, 

Information will be going up on our new "Updates" page regarding this. We have a fix in place, as we were made aware of this issue this morning. 

Please stay tuned, the update will be posted shortly. 

Thank you, 

Amanda