6/8/2022

We are aware of a known issue with an error screen populating when trying to save a change in the Client Module and/or trying to “tab” through client details.

It is important to note, the changes are being saved, even though you are seeing the error screen!

Our Dev Team is investigating the issue and we will update you on here as soon as we have more information.

We apologize for the inconvenience this is causing you but please know it is our priority to get this resolved.

Is there a way to send HIPAA-compliant text messages thru Procentive to clients??

We are having problems with the system kicking us out of the system over and over again.  You start something, switch the screen and you are kicked.  It is very hard to get anything done.  Anyone else having this problem?

Anyone else being booted off the system... Is it me or happening globally?

Im curious to know how other agencies keep track of clients who never open for services, specifically CTSS or TCM. What module/reports do you use to compile this data and if so, do you keep track of the reason the case never opened. Thanks!

How are other Procentive customers using the tablets for clients when the come in for their paperwork getting it so that the client can only see their paperwork?  We've noticed that when they happen to back out and click other tabs on the side that they are able to see other clients?  Are you logging clients in differently so that it only brings up the clients information?  Is their a way to prevent clients from seeing other screens other than the paperwork?

Does anyone know what payer should be primary in the example below:

Client has commercial BCBS which termed 6/30/19 and subscriber/policy holder is husband. Same client gets new insurance HP effective 6/1/19 and husband is also policy holder for this insurance. 

This means for the month of June, there are 2 active payers, BCBS and HP. This likely happened due to a job change and the previous job with plan under BCBS let the coverage be active through the end of the month of June. New job with plan under HP started June 1.  

I'm thinking BCBS would be primary for June based on that fact that they have had that insurance longer (was effective before HP). I have not asked the client and assume that they would not know as most clients don't understand which plan should be primary or secondary. I've seen this dual coverage (with same policy holder) likely due to new jobs a few times and assume we need to bill BOTH payers while the 2 plans are active. It's just hard to know which should be primary.  Any thoughts or resources?  Thank you in advance.

Good morning all.  Is anyone else having issues with Procentive this morning?  We have entered a client in three times and that person is not showing in our system.  I tried to open a ticket, but that doesn't seem to be working either.