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Procentive Live Updates Page

Hello, 

This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive. 

The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues. 

Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers. 

You can access the Live Updates page here. 

Or within Procentive directly by clicking the Updates link at the top right of your screen. 

Thank you,

Amanda Kaufmann

Customer Success Manager

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Share Your Procentive Trick and Receive a Treat

Sara Serier 4 years ago in Procentive News updated 4 years ago 13

Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!

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VIDEO: Update to Appointments Module

Ashley Morschen (Project Coordinator) 1 year ago in Procentive News updated 1 year ago 2


Additional Resources (links will take you to the Knowledge Hub)


This is part of a Product Update that will be live tomorrow (7/11)

More information about this update and what enhancements are included please check your email! If you did not receive the email it can be viewed here


To receive our future emails, please sign up here!

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Procentive Frozen

KatieW 2 years ago in Procentive News updated by Caleb Zimmermann (Customer Success Manager) 2 years ago 8

Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.

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Errors and can't login

KatieW 1 month ago in Procentive News updated by Amanda Kaufmann (Customer Success Manager) 1 month ago 7

I can't get back into Procentive to send a ticket but I was kicked out after extra, error tabs opening. Others in my company are also experiencing errors

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Trouble logging in to procentive

Nicole 2 months ago in Procentive News updated by Leah T. 2 months ago 2

We have a lot of in-home staff that are having issues logging into procentive from their laptops at home.  Is this an issue that anyone else is having? 

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We're Back!

Amanda Kaufmann (Customer Success Manager) 4 months ago in Procentive News updated 4 months ago 0

Good morning, we’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost! 

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Extended Maintenance Window

We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.

Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.

We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.

Thank you for your patience as we work to transition your agency as smoothly as possible.

Answer

We’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost!

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Down for Scheduled Maintenance

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.