This is a general reminder that Procentive has launched a Live Updates page that can be accessed directly within Procentive.
The Live Updates page will house all of our real time information, regarding any current issues we may be experience in regards to areas such as but not limited to; Payer Issues, Clearing House Issues, Procentive known issues.
Please use this page as your first point of action if something doesn't seem to be functioning 100%. We will be working to keep it as up to date as possible with any items or updates we wish to pass on to our customers.
You can access the Live Updates page here.
Or within Procentive directly by clicking the Updates link at the top right of your screen.
Customer Success Manager
Comment here with a trick that you've found in Procentive to help with your daily work. The first 5 comments will receive a treat & the top comment (based on “thumbs up” votes) will receive the grand prize from Procentive on Oct. 31st!
Additional Resources (links will take you to the Knowledge Hub)
- Appointment Recurrence Change Options
- Add Individual Appointment
- Add Resources to an Appointment
- Add Recurring Appointments
This is part of a Product Update that will be live tomorrow (7/11)
More information about this update and what enhancements are included please check your email! If you did not receive the email it can be viewed here.
To receive our future emails, please sign up here!
Why are upgrades not done during non-business hours, or at least hours of the day with the least amount of customer activity?
Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.
There isn't anything on the live updates page and we can' get into Procentive to send a ticket. We have an 8 hour class starting in 10 minutes and can't take credit card payments or check people in.
Customer support service by UserEcho