

codes
Hello Everyone,
DHS has now ended the bundled package of the H2012 (skills+group therapy) as of today according to their news letter. Does anyone know of another bundling code for these codes as this is a huge loss of revenue for us.
Any help is very much appreciated
Thank you

Kiosk tablets issue
How are other Procentive customers using the tablets for clients when the come in for their paperwork getting it so that the client can only see their paperwork? We've noticed that when they happen to back out and click other tabs on the side that they are able to see other clients? Are you logging clients in differently so that it only brings up the clients information? Is their a way to prevent clients from seeing other screens other than the paperwork?

Hi Kelly!
When you're using a tablet or computer for Kiosking documents to clients prior to their session in office, you should be placing that device in to Kiosk Mode (please see the attached Knowledge Hub article). By doing this, you're ensuring that the client cannot click around in to other parts of Procentive to avoid access to other clients information.
If you have further questions, feel free to submit a support ticket, we'll be happy to help!
Thank you,
Amanda Kaufmann
Customer Success Manager

Billing Supervisor
I know that the clincial supervisor is for licensure purpostes but what is the guidelines for the billing supervisor? I'm not finding much info on the rules of a billing supervisor on a claim. What guidelines constitue a billing supervisor? Can a LGSW who is being surpervised by a LICSW have a billing supervisor that is a CNP?

TheraScribe datasets and other treatment planning software
For agencies using TheraScribe datasets embedded into Procentive - is this working well for you?
For agencies NOT using them, do you have another treatment planning software that you use?
Thanks!

Billing PMAP's for H0001 w/HF Modifier (Rule 25 Assessment)
Does anyone bill their Rule 25 Assessment with a HF Modifier?
This was just brought to my attention that for PMAPs (UCare/Hennepin Health) we can bill the Rule 25 with the Modifier and bill the Comp Assess without it. The R25 would pay per our contract and the Comp Assess would pay the 162.24.
Any feedback would be greatly appreciated.

Episode closure & Incomplete services
What are others doing for Mental Health Episode closures and incomplete service lists?

patient check-in/digital receptionist app or software for iPad?
We are looking for a really simple digital receptionist app or software, and wondering what folks are using?
We have an ipad kiosk and looking for something really simple, so that clients can walk-up, check-in and feel confident that they're provider has been notified.

Clinical Charting Problem
My staff state wide are reporting clinical charting issues, and the "Ok" button not being able to be selected from the clinical/charting pick list window. Some of the issues they are having are able to be resolved by switching from Internet Explorer to Chrome. But, several staff are still having issues with client signatures saving, even in Chrome. I've submitted a help ticket to Procentive; wondering if anyone is experiencing the same today.

How do you set up your codes for outpatient CD billing?
I am having an issue of OP CD sending as an admit to discharge on the UB04. I am not sure what setting to add to avoid this and not have to edit that each time. My understanding is you have to send with an admit date as they are in a specific program. Any advice is much appreciated. '
The only setting I could see that would help this is editing the "outpatient" to "inpatient" under residential so the claims sends with its proper 862/863/864 etc.
Thanks!

Delayed payment
Is anyone else experiencing delayed payments for institutional claims with Blue Plus and Ucare?
Customer support service by UserEcho