Does anyone else have a Clinical Trainee and use workflow to send documents that need the Clinical Supervisor's signature to them once complete? We have ongoing issues with this working correctly, specifically the Clinical Supervisor that needs to receive the Clinical Trainee's documentation also receives our other Clinical Supervisor's documentation as well. 

Good morning!  Curious to know if other facilities have recently seen UCare denying claims with the CO-197 denial code (authorization) for claims you sent that had the authorization number attached and the auth was valid?  The two facilities I bill for, I've seen this happen with several clients on the past couple of remits, so trying to gauge if this might be a more global issue with them right now.

Looking at EHR- and HIPAA-compliant voice-to-text dictation program or app to assist with writing progress notes, etc.  Thoughts? 

At times, we have clients who return to services with a previously unpaid CCD.  (We don't send past due accounts to collections.)  

In this particular case, the CCD is a result of a termed MA PMAP, after which the clinician continued to provide services. Balance owing is close to $1000. (We were hoping for a retro so didn't suspend services...)

Now the client returns having once again obtained an active MA PMAP plan.

What would you do in this situation? 

Wondering if anyone has ever come up against this.  Client has Part A Medicare, no Part B.  Client was in IOP and Aetna has processed claims as if Medicare is primary and adjusting off most of the charge. Aetna is telling us this is a penalty since the client declined Part B Medicare. I don't see how they can do this. They are penalizing us, not the member.

Thanks

I have tried attaching PDF forms via misc documents, as well as attaching PDF forms to messages sent to clients in the portal, but clients have not been able to open the attachments.  Has anyone else had difficulty with this? Are there certain browsers or other logistics my clients need to access and view the attachments I am sending?

Hello All,

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Procentive will be updating the wording used for Place of Service items. The Place of Service (POS) options will be made to align with the options used by Centers for Medicare & Medicaid Service (CMS) POS code names.

Any currently locked clinical documents will maintain the existing POS wording in the print versions.

We anticipate having this complete in the coming weeks. If you have questions, please feel free to send in a ticket into Procentive.