There is a lot of info out there about Insurance companies waiving deductibles and copays during COVID.  I have not seen any ERAs come thru where the copay/deductibles have been adjusted off.All service dates are still being applied towards copays/deductibles. If this is the case, shouldn't the insurance companies be paying the contract rate in full? Wondering how everyone is handling this....Thanks~Tina

Does anyone have any streamlined ways to save communication with the client from the messaging module?  We need to keep all client correspondence on file and there isn't a way to save or associate communication directly from the messaging module.  We end up having to re-document the communication in our client contacts forms.  

Please see our Live Updates page regarding an intermittent issue that could have occurred regarding Audit Ready service lines.

Thank you

Does anyone know of a way to bill for specialized sessions such as an EMDR session or TFCBT session?  

we are a children residential TX facility.  We are about to start billoing for CD Assessments can anybody help me out.  We currently bill 0944/0945 for our services under Revenue code 0944/0945  Would I also use this for the revenue code for CD assessments? can't seem to get any answers

Can someone tell me how often we are required to update signatures regarding billing release and where to find that data?

We are skipping Medicare for an unlicensed therapist, adding a GY modifier, and sending it to MA/PMA. (FIRST, skipping Medicare)  MA/PMAP denying due to billed to wrong insurance (Not Primary). Medicare denies for Unlicensed therapists. Please help me what are we doing incorrectly?

Anyone have an idea if Health Partners or (Any other commercial plans) Deny payment based on place of service (Anything other than Office or Telehealth) This one in question pertains to "School" as the place of service, the therapist is the treating provider. 

Does anyone know what is wrong when billing a 90837 and a 90899 I keep getting the denial code of 4. The 90899 was billed with the U9 and U4 modifier. Thanks

Hello everyone!

I just wanted you to know we have updated our Enhancement Request Process.

Please go to our Live Updates page to see how the process will now take place.