Does anyone know of a report that shows the staff that sent the Client Portal Invitation to a client?  I have a client that received a client portal invitation and we are trying to figure out how it was sent because all of our office staff state they never sent it.

I thought when I went to the Client Portal Manager and looked up the client that information would be there but im not seeing.

Thanks

We have had a couple providers receive a letter from BCBS about their "higher than the expected billing distribution" for code 90837.  It''s asks that the provider contact their "Provider Education Team" so they can "further understand your coding methodologies and billing practices."

Has anyone else received one of these?  

Thanks!

Does anyone know if a patient has MA or a PMAP as a secondary and their commercial primary denies for timely filing how I can send to secondary to receive payment?

This started yesterday and is an intermittent issue since.  I was able to finally log in around noon yesterday after 2+ hours of trying various solutions.  Was able to log in this morning for about 2.5 hours and now I've been kicked off again with the message the server cannot be found.  This happens across all three browsers I use, firefox, chrome, and edge as well as a laptop on wifi and a hardwired desktop computer.  I suspect it has something to do with the security certificate Procentive is using being out of date or not secure.  

I just got off the phone with a commercial insurance plan as I was checking on denied claims for a patient. This patient has MA has a secondary. The commercial primary is denying due to the COB box on the electronic claim was checked yes. Commercial insurance rep told me that if a patient has Medicaid/Medicare that box can't be checked yes. Can someone please help explain this to me and why? Where is that box in Procentive? I have numerous denied claims for numerous patients with this same issue?

THANK YOU!

Hi All,

Be on the lookout for suspicious emails you may be receiving.  We received this alert from the Cybersecurity & Infastructure Security Agency (CISA) and wanted to pass it along.

Please use this link showing what the email may look like.

We've been made aware MNITS is currently having issues with eligibility applications.

Please see the Live Updates page for further information.

Are there any practices providing medication management & psychiatric services? 

Our counseling practice now includes a wellness center and I wondering how others have best utilized Procentive documentation to ensure appropriate billing. 

Thank you in advance, 

Linda

Our clinic has been getting more clients who have worker’s compensation and with the limited experience we have we know we spend quite a bit admin time trying to obtain info of where to send claims and what to send plus it’s sometimes difficult to get payment. We have a couple questions: 

1. can you collect  money up front from the client in case WC doesn’t pay  or is there a rule in workmen’s comp about this? 

2. can you bill the insurance and not use workmen’s comp or is their a rule against this?

Does anyone had links to resources about WC billing?

Thanks in advance 

Please read an update from OCR:

Alert: Postcard Disguised as Official OCR Communication

August 6, 2020

OCR has been made aware of postcards being sent to health care organizations disguised as official OCR communications, claiming to be notices of a mandatory HIPAA compliance risk assessment. The postcards have a Washington, D.C. return address, and the sender uses the title “Secretary of Compliance, HIPAA Compliance Division.” The postcard is addressed to the health care organization’s HIPAA compliance officer and prompts recipients to visit a URL, call, or email to take immediate action on a HIPAA Risk Assessment. The link directs individuals to a non-governmental website marketing consulting services.

The postcard below is not from HHS/OCR.

HIPAA covered entities and business associates should alert their workforce members to this misleading communication. This communication is from a private entity – it is NOT an HHS/OCR communication. Covered entities and business associates can verify that a communication is from OCR by looking for the OCR address or email address on any communication that purports to be from OCR. The addresses for OCR’s HQ and Regional Offices are available on the OCR website at https://www.hhs.gov/ocr/about-us/contact-us/index.html, and all OCR email addresses will end in @hhs.gov. If organizations have additional questions or concerns, please send an email to: OCRMail@hhs.gov.

Suspected incidents of individuals posing as federal law enforcement should be reported to the Federal Bureau of Investigation.