Is anyone else still receiving a short pay on claims from BCBS PMAP? I bill for H2012 UA HK and the DHS rate for 1 hour is $65.26. BCBS PMAP prior to January 2019 paid $67.21 a hour. Now I am receiving $32.39/$32.38 a hour across the board. I have asked for "Project" to be opened to capture my incorrectly paid claims and have not been successful with customer service at Amerigroup. Our Provider Rep doesn't respond back to any emails or phone calls. Any advice or what is everyone else doing?

Good Morning,

We have successfully moved Procentive to a new hosting system.

The first item for you to be aware of is to clear your cache.

Clear your cache in Google Chrome

Clear your cache in Internet Explorer

Clear your cache in Safari

Next, if you receive a message in Clinical/Charting that reads, "You do not have permission to view this Clients chart", Clear your Cache.  See above for those articles. 

In the Electronic Module, for any claims sent between 6/18-6/21, you will need to read the Response Report, even if the status column still says "sent".  The reports came back in during the transition but the status was not able to update.  We can confirm that this is fixed moving forward, but the status will not update for reports that were received on 6/22.  

Good morning, we’re back!

As of 1 am (central time) we went live, and you can log into Procentive once again.

Please keep an eye out for future updates and be mindful that you may encounter periods of slowness or issues as the improved system warms up.

Thank you for your patience while we've given Procentive a boost! 

We regret to inform you that the scheduled maintenance window will need to be extended for an additional 14 hours. This means the system will now be ready for you to access closer to June 23rd at 8 am CST.

Please continue to check back here for updates with more information on when you can anticipate accessing the system. We will notify you should the system be available sooner.

We do apologize for the inconvenience. We have made great progress but we want to ensure a smooth transition. This is a critical cut over and must be handled with the utmost care.

Thank you for your patience as we work to transition your agency as smoothly as possible.

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

Procentive is currently undergoing scheduled maintenance Saturday June 22nd beginning at 12:00 am - Saturday June 22 at 6:00 pm CST. See our UPDATES page for more information.

Hello! 

I am wondering anyone who also billed medical services out of Procentive and if anyone had any good ideas/ systems they use for DX codes. Our issue for our NP who is now onsite is the DX  codes that save .. don't hold a description next to them. So every time she enters time she needs to re search each one to make sure they still apply to the client. 

This is very time consuming .. any advice would be great!! 

Hello, we have recently starting billing using the UC modifier (UC = HH + U5) for Complex Medical Services. 

We are getting service agreements approved with the new Modifier even for our MICD clients. This way we can always under bill or have prior approval if the client upgrades their treatment from MICD to Complex/Co-occurring. 

We were told that since UC is a combiniation that include HH if we bill the HH rate they will only pay that. My question is when we look at the MN-ITS website we see they are paying the MICD rate; however, it shows the UC modifier still. Does it matter if the Modifier on the ERA does not match the treatment exactly. Again, they pay the correct rate. 

Just seems a bit weird to me. 

Thank you :)

I just love the feature of processing credit cards through Procentive with CMS.  The process is SO quick and smooth,  If you have been thinking about transitioning, I would encourage you to do it!  It will be worth it!

Our agency uses thin clients to access our terminal server. We purchased the Topaz T-S460 electronic signature pad and it cannot be configured on our network, rather it requires a tower to be downloaded onto. Looking for recommendations - thanks!