We have been having problems for 3 days with the appointment module.  When you schedule an appointment it does not show up.  You have to go out of Procentive and come back in for it to refresh.  Anyone else having this issue?

Im curious to know how other agencies keep track of clients who never open for services, specifically CTSS or TCM. What module/reports do you use to compile this data and if so, do you keep track of the reason the case never opened. Thanks!

Its been a few years since I have billed Testing codes, hoping someone can help me out....

Can these be billed on the same date of service as the DA?

What Clinical Documentation forms are you using to document the use of these codes. 

Has anyone noticed unusual delays in payment processing and ERA's from UCare in recent weeks? 

Is anyone else having issues with faxing from Procentive today?

Does anyone use a different code for travel other than H0046.  Cigna states this code is no longer valid as of 2017 but of course wont advise on an updated code. Just wondering if any one else has come across this.  Client has MA as secondary so I just need them to deny as a non-covered service (if thats the case).  Thanks!

Good Morning!

Is anyone using this feature?  Allowing clients to schedule their appointments through the client portal?  How is it working? Are there any problems?

Replies are Appreciated!

Paula

I am looking for current language for Release of Information. If I recall there was a change in legal language about release of info related to substance use. Does anyone have a current legally approved ROI. I am using one from the sandbox in Procentive but I think the language might be old/outdated?

Can we bill for (and get paid:) Clinical Care Consultation over phone or in person? I've been told by someone who works in a CTSS clinic that they can only be billed for MA clients. Using code 90899 with modifiers. For example U8, U9, UB, UC (in person) and adding U4 for phone.

Can a private practice bill these codes or does one have to be in specific program to use these codes?