Treatment Plan Signatures for Telehealth-Only patients
We have a therapist who only does Telehealth sessions and so we are unable to get patient signatures on Treatment Plans. How do other clinics handle this?
Dictation
HI, I'm wondering if anyone can recommend dictation software that works well with Procentive?
Crisis Code change?
Hello,
I am looking at the new DHS CPT Codes and Rates for 2019. I am seeing that the 90839 code typically used for Crisis billing code is linked specifically to CTSS. We do not bill CTSS here at my clinic. I am noticing that there is a code called S9484 identified as Adult Mental Health crisis assessment, intervention, stabilization-individual. Does this mean we should change our coding if we do a Crisis Appointment?
Submitting services to Office of Justice Programs Crime Reparations Board
I was wondering if anyone has submitted claims to this program that pays for mental health services. They're requesting billing be submitted on HCFA 1500. They are not Procentive payer and so Im trying to figure out a way to not have to fill out these claims by hand. Thanks
Hide Clients By Default in Appointments Module
Does anyone know if it's possible to hide clients by default in the appointments module, rather than having to click the "hide clients" button every time I log back into Procentive?
Commissions Collected vs Basis
How does Procentive arrive at the various column figures of Collected vs Basis. The difference doesn't appear to be obvious.
ARMHS Providers - TCL Plans
Any ARMHS providers well versed in Transition to Community Living? Wanting to hear how other providers are making the treatment planning process for this service efficient? Are providers using template features within the standard treatment plan or having a completely separate plan? Any advice or suggestions appreciated. Thank you
Does any one bill for telehealth services for mental health
Hello everyone,
We are looking into doing telehealth services and I am wondering if any one currently bills for this? what modifiers do you use? Thank you for your help
CONFIRM APPOINTMENTS FEATURE NEEDED
It seems to be standard today to be able Reply C to confirm appointments for any kind of doctor's office's text or email reminders. Does anyone else find it strange that Procentive doesn't have this feature?
Hello,
We wanted to jump in and try to point you all in the same direction regarding this topic. If there are further questions beyond what is listed below then please submit a Support Ticket.
Can clients respond to SMS/Text message appointment reminders?
Unless you have specifically requested to have it disabled, clients are able to respond to appointment reminders regardless of what you include in the message. This means, even if your message does not say "Reply Yes to confirm" your clients are still able to reply "yes" and confirm the appointment. If you would like this feature fully disabled, please send a Support Ticket.
What responses from clients are recognized?
The Procentive system for SMS appointment reminders is setup to recognize the following responses: REMOVE, STOP, CANCEL, OK, Y, YES
What if a client responds with something that is not recognized?
An email is sent to the email address entered in the Settings Module > Setup Tab > Reply e-mail for client appointment notifications (required). This email will look something like this:
SUBJECT: Procentive Client Text Response - Unknown
An SMS text response was received from phone number +17155550000 (client 1234)
This reply didn't match any reply keywords. (STOP/REMOVE/CANCEL/YES) Nothing was done with this reply. The message was: C
Where can I see what our clients responded with?
This is found in the email described above and is also found in the appointment. To access this from the appointment, open the appointment and click the "reminder" link at the bottom right below "Created by:"
Thank you,
Amanda Kaufmann
Customer Success Manager
Customer support service by UserEcho
