We have a nurse practitioner  who is newly licensed and is getting started on the credentialing process.   Has anyone billed under a NP supervisor while waiting for credentialing to go through using the modifiers GC or GE?   She would like to see clients while waiting for the credentialing to be completed.  Thanks. 

Both appear to default to first pulling up a list of all clients we've ever had, so it's very slow to load. It also will not allow the user to search for a specific client until this initial loading is complete.  Settings currently in place: Location, Staff, Program, and Note Type are set to all and Client Status is set to Active & Inactive.

Thanks!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 16th at 9:00 PM CST/10:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Is anyone else having problems in the Billing Module?

9:30 AM CST

UPDATE

Thank you for your patience.

The issues have been resolved.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

8:25 AM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when accessing various modules within Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

The settings module is wide open to the entire agency as they need to access this for Signing Passwords/User preferences however this leaves the ability for the billing and setup tabs to be edited by anyone. This is not ideal and has been causing some chaos. My enhancement request is for some more parameters to be able to block this option from the everyday user. 

Anyone else having issues getting into the Staff Module and adding a Staff member?  I have tried for the last 2 days in 3 different Procentive accounts and it is constantly unresponsive. 

We've gotten several phone calls from inactive clients (haven't been seen in years!), that they are receiving text or email reminders about appointments that do not exist! This happened a few months back too, but I thought the issue had been resolved. 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on July 26th at 9:00 PM CST/10:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue in sending and receiving faxes using the Faxes Module. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide updates to all outstanding tickets as updates are available.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

UPDATE 7/24/2023 4:32 PM CST: The issue has been resolved.