Bugs
0
Fixed
Known Issue: Error When Creating Invoices [RESOLVED 2/29/2024]
Attention Procentive Customers:
We want to inform you that we are aware of a known issue where users are experiencing issues when billing out invoices.
We want to assure you that we are actively working to resolve this issue as quickly as possible.
We will provide another update once this has been resolved.
Answer
PINNED
Answer
UPDATE:
This issue has been resolved.
Please see the following action steps that users will need to take.
- Users will need to log out of their current session, clear cookies and cache, and then log back in.
- If the invoice numbers were missing and you still billed them out you can re-open the invoice line in the Billing Module, enter in the next available invoice number at the top, and click change. After adding the invoice number, you will need to resend the invoice and be sure that the electronic submission box is checked before clicking "Create."
- If the invoice number was not missing but is noted as being sent via Paper when it should have been sent electronically, you will need to resend the invoice electronically.
If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.
Customer support service by UserEcho
UPDATE:
This issue has been resolved.
Please see the following action steps that users will need to take.
If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.