Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 28th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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I am just wondering if anyone is experiencing issues with Blue Plus CTSS claims  getting denied saying  that you need a prior authorization. We starting having issues with claims on 5/18/23 to current. 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 18th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Need help troubleshooting a clearinghouse rejection. Randomly, there is a 3 week period in which a large portion of my OP SUD Ucare PMAP claims are getting rejected citing   ":ENTITY'S SPECIALTY CODE, ENTITY'S SPECIALTY, TAXONOMY C
ODE.:ATTENDING PHYSICIAN"

I cannot figure out where this is stemming from. Nothing has changed w/our clinicians, billing, coding etc and the taxonomy code is the same as it has been. Strangely, this was only an issue for a few weeks in April.  Did anyone else have this issue?  Solutions?

Is anyone missing their commercial BCBS ERAs from this week?  We usually see ours on Monday or Tuesday and have not seen one yet this week.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 4th at 10:00 PM EST/9:00 PM CST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab and updated are not saving correctly. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 10:40 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue of diagnoses previously entered in the Clients Module > Client Profile > Diagnosis Tab are not appearing. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.

This has been resolved as of 8:52 AM CST, May 1st.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue when trying to open the Diagnosis tab within a client’s profile. Currently, users are receiving an error when trying to access this area. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

If you have any questions, please do not hesitate to reach out to our care team by submitting a ticket to Procentive.