We recently started receiving prior auths for PRS (H0038) and Tx Coord. (T1016). These PA #s are different than the one we receive for our group and individual (H2035).

We generally bill our claims out by DOS; however, now with multiple auths I am anyone bills claims by DOS and Auth separated? Any luck doing this?

Procentive is, wisely I think, preparing to offer a telehealth platform. This is very timely, given the potential disruptions of COVID 19. MHConcierge has a one hour Board-approved CE video that can help you get ready for telehealth, with info specific to MN but relevant to other states: https://bit.ly/330GbPh

Have anyone billed out the S9480 code for IOP service and if you have, how do you set up billing for this?  Do you include to Diem Revenue code 0905

Got a new computer with Windows 10 - I use explorer for procentive because it doesn't hide all your tabs, but I can't pull up HCFAs or Statements now...any ideas on how to fix this?

Telehealth is coming to Procentive through our family of brands and we want to know how you and your agency will utilize this new feature! We have created a survey to give you a platform to share with our team; which features within integrated telehealth are of most interest to you/your agency. This survey will remain active until the end of day Monday, March 2nd. Thank you so much for taking the time to share the different ways you serve your clients by how you choose to utilize telehealth.

To access the survey, please follow this link: Telehealth Interest Survey.

Is anyone else having difficulty getting staff credentialed through the DHS MHCP Portal? We have been having difficulty with the last three staff we have entered through the new DHS MHCP Portal. Two were credentialed as individual providers, not providers billing under our agency, and one other staff had to complete the portal application process three different times before getting DHS to even review the application. Just wondering if anyone else is having these issues?

Thanks! 

Is Procentive having issues I cant seem to login in?