Is anyone else noticing that when you check a client is it does not update that on the log? 

Dose anyone know is it a requirement to have a waiver signed by the patient if they are receiving text reminders for thier appointments?  The waiver would list a disclaimer that text/data rates may apply if they elect to receive auto text reminders for their appointments.  Any information you can provide would be appreciated.

Currently, the ability to save a Group Appointment is not available.

We are investigating this issue and will post updates as soon as possible.

Please ticket Customer Support at Procentive if you have further questions.

Thank you,

Rachael Smith

Customer Support and Training Specialist 

Hello - since the appointment module update, are other users having issues with getting changes in staff availability to save? 

Hello all,

 does anyone know a setting or another fix for the apt screen on an Ipad pro? When we are in our calendar, several hours show that we do not use, making our providers scroll down to get to their day. there is no "scroll" bar on the right side as there is on a PC. Thank you in advance.

How does your organization track which clients have had their insurance benefits verified versus those that have not been verified for outpatient appointments?  (So all administrative staff can "see" this upon intake in procentive-specifically the Appointment Module)

It has been brought to my attention by several patients over the past couple of days, that they are not receiving the automated reminders from Procentive. In appointments I see the yellow check mark, that indicates the reminder is being sent out. This glitch has resulted in several no-shows and a surplus of work for staff, who are having to manually notify patients of their appointments. Is anyone else having this issue?

Is anyone using Procentive to track & document staff attendance at case consults? We are looking at creating and using a non-billable code and a case consult Procentive document so staff can log easily log their attendance by doing a time add like when they have client appointment. It would be helpful to know what others have discovered so I can avoid all the trial and error! :) Thanks in advance. 

Has anyone had the same client require two separate calendar appointments in the same day? If so, how where you able to document both sessions as separate appointments?

Does anyone know of a way to reserve resources such as conference rooms, vehicles, etc. without needing to make a client appointment?

For example, a staff needs to reserve a vehicle every other Friday to run on facility errands, but will not be taking any clients with him.  Currently, it appears we are unable to make an "appointment" in the appointments module without having a client associated with the appointment.  We do not want to make a fake client profile just to be able reserve something.

Does anyone have any ideas how we can accomplish this?  I'm wondering if I'm just missing something.

Thank you!