FYI credit card payments processed in Procentive may be going to other companies bank account that you have no affiliation with. Double check your records and what is in your bank account to make sure they match. 

Has anyone started having troubles in the past week or two that there claims are denying on MNits for 132 and 153? I've been calling nonstop to DHS but always get the message that there is too high of a call volume and get hung up on. We are billing SUD IOP and its happening to all of the codes, H2035, H2035 HQ, H0038 U8 and T1016 U8 HN. Anyone have any insight on this or gotten through to them? We have four locations and its happening to all four so I think there is something bigger going on that's effecting all the claims. 

I know Medicare will credential LPCs as of 01/01/24, but will they credential an LPCC?

Trying to get a client list exported.  How do I do this?

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 8th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Has anyone else noticed that claims submitted  May 2, 2024 on have not fully submitted to completion.  Mine are sitting as sent and  have not reached the Received status.   

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 1st at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that due to an unexpected Microsoft Azure outage, we had to postpone our planned maintenance scheduled for tonight until tomorrow April 25th at 10:00 PM CST/11:00 PM EST.

During our scheduled maintenance users will experience downtime for 30 minutes and potentially up to 2 hours.This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience.

We apologize for any inconvenience this may cause and thank you for your understanding.

Are the 245G service providers out there using the Pro-1140 and Pro-1440? 

It seems like the data needs to be updated? Have you done this independent of Procentive? 
What data collection forms do you use?

I want to streamline our process.

Thanks,

Kim

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on April 24th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.