Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 PM to 1:00 AM CST to implement important security patching. During this time, Procentive will be offline. We recommend saving your work prior to the maintenance window. 

To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption. 

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Thank you in advance for your cooperation and patience!  

Hi Everyone,

I am wondering how you all are handling this transition of new Optum payers that have been added so that we can send the U5 modifier with the DQ qualifier for our clinical trainees. Specifically, if you have a clinical trainee and a licensed provider seeing the same client with one of the payers that procentive split so clinical trainee and licensed people are billing different payers in procentive.

Any feedback on this change would be appreciated! 

Attention Procentive Customers:

We will be conducting routine maintenance Tuesday, March 11th, 2025 at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 4, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

Attention Procentive Customers:

We are actively investigating an issue where the eMAR module is not able to be reached at this time. Our team is working with ChartMeds to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be having an upcoming educational webinar on February 25th at 1:00 PM CST/2:00 PM EST.

To sign up for this upcoming webinar, please use the link below to sign up:

Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive

We hope to see you there!

Attention Procentive Customers:

We will be conducting routine maintenance today, February 12, 2025 at 1:30 PM CST/2:30 PM EST. Users may experience downtime for under a minute within a 30 minute window. 

This maintenance is necessary to ensure all systems are running at optimal performance and to provide you the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have questions or concerns, please contact our Support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are actively investigating an issue where some users are unable to save some appointments. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, February 11th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Monday, January 20th for Martin Luther King Jr. Day.

All support requests received on Monday, January 20th will be prioritized and worked on when we return on Tuesday, January 21st. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!