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issue with appt info panel after last nights update

Heather S. 3 weeks ago in Appointments Module • updated by Holly Byrnes (Manager, Customer Support) 3 weeks ago • 4

This morning we realized that the info panel  on the right side of the appointment module no longer populated client info when you click on an appointment.  This was not happening yesterday so I assume last night's update caused the issue? 

Image 204

Answer

Answer
Holly Byrnes (Manager, Customer Support) 3 weeks ago

Thank you for reporting this issue!

To help resolve the issue, please have each staff follow these steps:

  1. Login to Procentive
  2. Select Appointments Module
  3. Click "Configure" link found in the sidebar under the miniature calendar
  4. Select the "Options" tab
  5. Uncheck "My Tasks Due"
  6. Save
  7. Refresh the Appointments Module page

We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.

If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.

Thanks,

Holly Byrnes

Customer Support Manager

Answer
Holly Byrnes (Manager, Customer Support) 3 weeks ago

Thank you for reporting this issue!

To help resolve the issue, please have each staff follow these steps:

  1. Login to Procentive
  2. Select Appointments Module
  3. Click "Configure" link found in the sidebar under the miniature calendar
  4. Select the "Options" tab
  5. Uncheck "My Tasks Due"
  6. Save
  7. Refresh the Appointments Module page

We’re also working on this internally to ensure it’s addressed appropriately and doesn’t recur. Your experience is important to us, and we’re committed to maintaining the reliability of our services.

If you have any additional questions or concerns, you can reach out to our support team directly via the Ensora Health Support Hub.

Thanks,

Holly Byrnes

Customer Support Manager

Heather S. 3 weeks ago

that worked. Thanks!

Rochelle Garcia 3 weeks ago

Hello

I just received some emails regarding this issue.  I dont have "My Tasks Due" checked.  Is there another resolution? Ive checked it and unchecked, refreshed and logged out with no change.

Thank you,

Rochelle

Holly Byrnes (Manager, Customer Support) 3 weeks ago

Hello Rochelle,

Please submit a case through our Ensora Health Support Hub so we can help troubleshoot this for you!

Thanks,

Holly Byrnes

Customer Support Manager

Customer support service by UserEcho