Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on April 4th/5th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

SCHA just started processing claims this week and denying claims that end with a bill type of 1 if the the patient status is not discharged. Procentive has all of our outpatient claims processed as 0891. It sounds like we can change it in Procentive that the bill type always ends in 1, 2, 3, or 4. I am thinking of having them all process as ending in 3 so the majority of claims get paid. But am still contemplating the best way around this situation that is the least labor intensive so am looking for ideas on what others are doing.

SCHA states they are still looking into this and they were not aware of the change either but have been getting calls from other providers about this. They believe is may be a CMS edit that they are following. Has anyone else gotten any other feedback from SCHA or Procentive about this? Is any one seeing other payers implement this new change that I should be aware of? 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on March 27th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Curious to know, has anyone with Hennepin Health clients received any "normal" payments from Henn Health with the cyber security issue?  The last two weeks, our payments were a super small fraction of what they normally are, and it doesn't look like we're getting a payment at all this week.

Does anyone know if clients with an active client portal can log in and make payments via their phone?  A therapist asked and stated when her client logged in, he could only see statements.  Thanks.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing issues when billing out invoices. 

We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

UPDATE: 

This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing extreme load times when accessing various modules within Procentive. 

We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

Is anyone having issues moving within Procentive? I am able to log into the system but not able to click on/move to any modules. None of the links on my Home Module are working. I am also not able to send a ticket but I will send a case. Just wondering if it was system-wide of just our agency. Thank you!

I am wondering if anybody has experience/success with either Dragon Speak or Fluency Direct dictation software with Procentive or any recommendations for other dictation software?

Can anyone give me any insight into Aetna credentialing as of 2024.  Prior to 1/1/24 Aetna used Pref One for their network credentialing.  As of 1/1/24, Pref One is under United Healthcare.  Because of this all of our providers are now considered out of network according to Aetna and we need to get credentialed directly with Aetna.  In the mean time we have several members with denied claims or claims getting processed as of out of network.  Can anyone confirm this information or give me any insight into what they have done for credentialing with Aetna starting 1/1/24?

Thank you.