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Fixed

Known Issue: Delays or Connection Issues with the ePrescribe Module

Holly Byrnes (Manager, Customer Support) 3 months ago in Known Issues updated 3 months ago 4

Attention Procentive Customers:

Customers that utilize the NewCrop ePrescribing module may be experiencing delays or connectivity issues.

Our team is working to resolve this as quickly as possible.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.

Answer

Answer

NewCrop has completed the updates and performance is restored. They will be monitoring the system closely over the next 24 hours.

For any Non-NewCrop related performance issues, please reach out to our support team via the Therapy Brands Community Portal.

Thanks,

Holly Byrnes

Customer Support Leader

Could this be resulting in other modules being slow to load as well? I have had a few staff reach out regarding connectivity and loading issues and we do not use the ePrescribing module.

Hi Procentive,

We are struggling with other modules as well... it just spins and spins. 

Answer

NewCrop has completed the updates and performance is restored. They will be monitoring the system closely over the next 24 hours.

For any Non-NewCrop related performance issues, please reach out to our support team via the Therapy Brands Community Portal.

Thanks,

Holly Byrnes

Customer Support Leader