Attention Procentive Customers:

We would like to inform you that Procentive by Ensora Health will undergo scheduled maintenance for important security patching and performance optimization on Tuesday, August 19, from 10 PM CDT to 1 AM CDT.

During these times, Procentive will be offline. We recommend saving your work prior to the maintenance window. 

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, August 12th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

Attention Procentive Customers:

Ensora Health is currently experiencing a phone system outage.

To reach support, please contact us via email or via our Support Portal.

Attention Procentive Customers:

We would like to inform you that Procentive will undergo scheduled maintenance on Tuesday, July 15, 2025 from 11 PM EDT to 2 AM EDT to implement security patching. Procentive will be offline during this time. We recommend saving your work prior to the maintenance window. 

To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption.

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub or call 877-288-5583.

We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan.  The COB is correct and have tried adding the svd segment manually, nothing works.  Any ideas?

Procentive will undergo scheduled maintenance on Tuesday, July 8th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

Procentive will undergo scheduled maintenance on Friday, June 20th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

The 2ndary claims stopped rejecting.....but now the primary insurance COB isn't travelling on the MA 2ndary claims so MA denies for missing primary COB- when the COB is populated. Ahh!! help