Hello,

For the agencies using the Client Portal, do you know if there is a setting to alert staff who send forms out via the portal that they are completed by the client.  If so, can you please tell me where it is or how you follow up with these forms.

Thanks!

Hello,

I was wondering if anyone would be open to sharing what their policy/procedures are when a practitioner transitions to be becoming licensed and needs to start their credentialing applications.  For example, do you have a conversation with them about how the process works and its the expectation that they complete the applications on their own or do you have a packet of information/steps for them to follow. 

My goal is to have some type of process written but I dont want to do every step for them either so im looking for ideas on how other agencies/clinics handle this.  I know some places may have a designated person for this but Im a 1 man band over here so anything would help.

Thanks!

Does anyone know if there is a way to not have the system pre-populate the dates "from" and "to" dates in the Clinical Charting module? Staff have been addressed some concerns and so I wanted to reach out to see if there was anyone else who has any ideas to get around this.
Thanks

Hello - Does anyone know where Optum would like for us to submit the data on the information that we collect on the CASII's? This is effective today, January 31st. according to the September 2019 Newsletter and  it applies to most commercial and Medicaid programs.  Optum Provider relations do not have any information.  I have a message into my Optum Network Manager.  Does anyone else know anything?

Please Advise

Thank you

Paula

Is anyone else having issues with waitlist.

We have a fully licensed LMFT who is credentialed with Medica...but has a client that has a Medica Medicare-provider-only plan. I want to bill with a Medicare provider as Billing Supervisor on these claims. 

The claims dept rep suggested this to us as a work-around but wanted to more research to make sure this is ok. 

We have been having some issues with Procentive today.  I'm not sure if it is our wonderful internet connect or if Procentive is having problems.  We have been getting crazy errors when faxing things and our system is freezing up on us.  Anyone else having problems?  I tried to do a chat, but it just sits there.  No response.

We can bring up a single provider, but when we try to do all providers at a location we get nothing but a white screen. Everything worked just fine yesterday.

FYI, I recently had some NGS/Medicare claims reject in the Electronic Module. In case anyone else has run into this, it's because as of 1/1/2020 NGS/Medicare will reject any claim using the old member ID #'s (social security #). 

Thanks, Sara