I sent out claims electronically on Friday and when I went to the Electronic Module this morning claims are still in "sent" status versus received.  Im not sure if there was any updates that were made in Procentive that these electronic claims have not been received yet. I also had no ERAs this morning which is odd for a Monday morning.  Is this a clearinghouse issue?

We are a outpatient substance use provider.  We are wondering if there are any other providers that have the individual treatment plan and the treatment plan as one document in Procentive.

Did anyone else have a high number of claims processed incorrectly on their 8/16/22 MA ERA?  We've had claims that have partially processed to CO45 - but should be reimbursed fully.  From what I can tell, it looks like anything that was over 10 units for a WEEK was processed tot he provider discount, which is incorrect.  I'd love to know if anyone else had issues.

Has anyone else had an issue lately where staff has been unable to see charting or create treatment notes for their own clients?  We have been experiencing this over the last few weeks.  

Have checked the staff tab and they are not excluded from viewing.  Have ticketed Procentive X2, but haven't heard a word back.  Thanks everyone!

Sheryl Martin

Hello - We are in the very early stages of opening a Withdrawal Management line of business. Does anyone use Procentive for clinical charting and billing? Thoughts?

I have always worked with 245G SUD services so this is new for me. - Thank you JRL

Are there any organizations that have their settings for time to "round up to the nearest unit" or "round to the nearest unit"? I am curious if the logic is that 1.5 would round to 2 units? If you use this feature would you be willing to chat so I can pick your brain a little? :)

We are unable to access Procentive.  I've tried different browsers and I get a blank screen or it says page not working.

I'm no sure if this is just us but is anyone else not able to get Procentive Login page to load? Thank you!

In the near future, we are hoping to add a Nurse Practioner to our facility, we are Residential Treatment for Adolescents Co-occuring.

  Our biggest hurdles are: 

1. how do we bill for her services,   Rev code, procedure code, etc.

2. Do we need to be credentialed by the insurance companies to add this service for billing?

3. We bill UB-04 can we bill for her services on a UB or do we need to use the 1400/1500

Help!  I can't find a definition of what the L,P,A, and F mean at the top of the Clinica/Charting Tap