Lagging today?

Julie R. Anderson, MA, LMFT 8 months ago in Clinical Charting Module updated by Gerad Cook (Director, Customer Success) 8 months ago 6

seeing some slowness and lagging loading times.


Thanks all! :) 

Satisfaction mark by Julie R. Anderson, MA, LMFT 8 months ago

Same for us as well...I found this on the updates page regarding the slowness last month:

If you haven’t already and are experiencing slowness, please send us a ticket to let us know you are experiencing slowness and as many details as you may have:

-Browser used

-Module(s) loading slow

-Type of Device (phone, laptop, tablet)

-What you were trying to accomplish when you noticed the slowness, examples: creating an appointment, adding time, sending out claims, checking eligibility, etc.

Thanks Rochelle.  I will send a ticket with my info now.  



The team is actively researching and we will provide an update as soon as possible.

Thank you for your patience!


It seems that performance has been restored. Please follow up with a ticket if you are still having issues.

Have a great day!