Thank you to those of you who were able to join us for the live Client Portal Demonstration and Q&A Webinar today.

We have listed some of the Questions and Answers below:

Q: Is the Client Portal an additional fee or is it included?

A:  Currently, the Client Portal is included and you can start setting it up today!

Q: Do the forms you send thru the documents area, have to already be built in your clinical charting area?

A: You do have options to use the "Miscellaneous Documents" to share forms with attachments. 

    You can also use Direct Messaging to send a message with an attachment for resources or homework.

Q: Is there a Client Portal app option or just a web link?

A:  Web Link

Q: I don't have Client Portal Manager on my list of modules

A:  Here is the link from our Knowledge Hub for the "How-To" setup the Client Portal in your database:  

      Setup Client Portal For Your Agency

Q: Can you add the logo at a later time?

A:  You can adjust your Client Portal settings at any time - including the logo.

Q: Is there an option to send a mass email similar to sending statements?

A:  Great Idea! We're working on it!

Q:  Are Client Portal messages then automatically recorded in clinical charting?

A:  They are not. They are stored in the messaging module.

      You could always print the message thread and attached it to a clinical record.

Q: If we have intake paperwork that is not built into Procentive now, is there still a way to send that to a client in the client portal?

A:  You can send it and it will be HIPAA compliant communication but they cannot complete it online.  

      They must be Procentive form templates in order for the client to input information and/or electronically sign.

Q:  If we want to have forms built into Procentive, how long of a wait is it right now?

A:  2-3 Weeks is our longest wait right now. We are working to prioritize those Intake & Telehealth documents right now.

Q:  Are there templates allowing new clients to fill in the needed information for client demographics page?

A:  ACTUALLY, THERE IS! The Procentive Standard Intake form auto-fills the Client Module.

For those of you that would like to walk through How-To Setup the Client Portal, please join us tomorrow, Tuesday, March 24th from Noon - 1 pm CST.

            Join from a PC, Mac, iPad, iPhone or Android device:
            Please click this URL to join. https://tevera.zoom.us/j/877673235

            Or join by phone:
                                        +1 646 876 9923 (US Toll) or +1 312 626 6799 (US Toll)

            Webinar ID: 877 673 235
            International numbers available: https://tevera.zoom.us/u/alsKCScmL

If you missed this webinar, you're in luck! Join us for Client Portal Demonstration and Q&A, Thursday, March 26th from Noon - 1 pm CST.

            Join from a PC, Mac, iPad, iPhone or Android device:
            Please click this URL to join. https://tevera.zoom.us/s/271012301

           Or join by phone:
                                        +1 646 876 9923 (US Toll) or +1 312 626 6799 (US Toll)
           Webinar ID: 271 012 301
           International numbers available: https://tevera.zoom.us/u/alsKCScmL

For a full list of all of our webinars and other updates, click here.

We have CD & MH PHP and IOP programs at our agency how are all of you handling these programs amidst COVID?  Is there any way to provide telehealth services via zoom for a group setting for these programs and still be able to bill for it?  Our clients need for the service to continue but the only way we can continue is if there was a telehealth way.  Any thoughts or ideas of how maybe your agency is handling it, is greatly appreciated

Hi! Related to being a mental health worker in the midst of the COVID-19 situation...does anyone know if we can get letters from our Board to be considered essential to be able to travel to work to meet with our patients for mental health if they cannot be seen over telehealth?

In the mad dash to telehealth, is a picture of a signed telehealth informed consent form as good as an "original signature" form or PDF of it?

Good morning. 

As we bill telemedicine mental health and substance use disorder services for the foreseeable future, we have a question:

Because of the added complexity of the technology, is it appropriate to use the add-on code 90785?

Interactive complexity refers to factors that complicate the delivery of a mental health procedure, as defined:

You should use this CPT code when one or more of the following is present in a session:

• When delivery of care is complicated due managing maladaptive communication among involved parties.
  • Examples of maladaptive communication include:
    • high anxiety
    • high reactivity
    • repeated questioning or disagreement
• In a case where the implementation treatment plan is hindered due to caregiver emotions or behaviors.
• When a discussion of a sentinel event and/or mandated report to a third party is initiated with the patient and any other participants.
  • Child Services/Elder Abuse Services etc.
• When patients require equipment, devices, interpreters, or translators to work around impediments to diagnostic or therapeutic interaction with a patient.
  • Patients who require this include:
    • patients who are not fluent in the same language as the provider
    • patients who have not developed receptive language skills and are unable to understand typical language
    • patients who have lost receptive language skills and are unable to understand typical language.

Any insight is appreciated.

Thanks,
Kim

Procentive will be hosting 2 upcoming Webinars on Monday, March 23rd.

The first will be a demonstration on our Client Portal from 12:00 - 1:00 pm CST

The second will be a Collaborative Knowledge Share Open Forum from 6:00 - 7:00 pm CST

For more information, please go to our Live Updates page on how to join these Webinars.

We hope to see you there!

Does Procentive have the option to send out mass emails to clients? I know there is a text message option but that only allows so many characters so im trying to find an option to send more information about what is going on in our office.

This question was just posed to me by one of my IC's. I have a private practice, not behavioral health clinic. 

Can we make house calls (treatment in the clients home) to patients and still bill 90834/90837 to insurance companies? Is there also a travel code ( I think that is only used for MA/behavioral health clinics and CTSS), but wondering if available for private practice?

As Coronavirus continues to impact businesses across the country, mental and behavioral health practices are at risk of safely continuing needed services in their communities which can affect cash flow.

You can take actions to ensure business continuity.

The speed and efficiency of your business operations can help ensure that you are continuing to serve the needs of your patients while bringing in the revenue you need to thrive. The following can help you continue to provide your necessary and valuable services while protecting your cash flow from interruptions:

Telehealth - allows your clients to keep their sessions with your practice without having to leave the comfort of their home. thera-LINK is partnering with Procentive to provide an industry-leading telehealth video platform that is easy to use and HIPAA-compliant. Take your practice online with telehealth provided by thera-LINK.

If the need arises, we do offer credit card processing services as well as both interim and long-term billing services.

Our primary goal is to help you support your clients as we adjust to our changing environment. As always, please feel free to reach out.

Get Started Here

Your Partners,

Procentive & BillCare

Hello All,

We are looking to gather information from you regarding SSO.  Procentive is looking to verify requirements for implementation in our system.  Please click here to fill out a quick survey

Thank you for your time!

Procentive Staff