Effective December, Medicare and plans are denying any F43 code (F43.1, F43.23 etc). 

Attention Procentive Customers:

We are aware of an issue where users are not receiving Hennepin Health ERAs into Procentive. Availity is actively investigating this issue with the payer at this time.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, December 10th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.

All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Today, November 13th at 12:00 PM CST/1:00 PM EST. Users will experience minimal downtime.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

Attention Procentive Customers:

We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, November 12th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

The most recent MA remit is showing a denial remark code N21 “your line item has been separated into multiple lines to expedite handing”. I understand what’s going on, but DHS says its an issue on our end, and I believe its on issue on their end. This started to