Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, November 11th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

none have come in since October 16th and unable to send the ones today.  Any suggestions?? TIA! 

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, October 21st at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

We have not been able to submit electronically to Hennepin Health PMAP all year (2025) - we have contacted them, they have our practice listed as active - no idea why.   They don't answer the phone, the email system just sends an endless loop to 'register', which we have done 3 times.  

Anyone else having issues with them???

In honor of World Mental Health Day on Friday, October 10, Ensora Health will be closed. Emergency support is still available at 877-288-5583.

Do not know what this field is actually supposed to contain when entering a Medicare or Medicare Advantage plan into a patient's payer - not finding anything at CMS either.  Anybody have an idea???

I was told by a Medical Assistance rep that we need to have a claim status of 16 when billing a Medicare Advantage plan to MA...I am not sure how to make this happen...ideas or suggestions???

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, September 9th at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

Curious how other Procentive agencies are handling billing?

On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”

We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.

If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.

👉 [Register here]

This morning we realized that the info panel  on the right side of the appointment module no longer populated client info when you click on an appointment.  This was not happening yesterday so I assume last night's update caused the issue?