Looking at EHR- and HIPAA-compliant voice-to-text dictation program or app to assist with writing progress notes, etc.  Thoughts? 

At times, we have clients who return to services with a previously unpaid CCD.  (We don't send past due accounts to collections.)  

In this particular case, the CCD is a result of a termed MA PMAP, after which the clinician continued to provide services. Balance owing is close to $1000. (We were hoping for a retro so didn't suspend services...)

Now the client returns having once again obtained an active MA PMAP plan.

What would you do in this situation? 

Wondering if anyone has ever come up against this.  Client has Part A Medicare, no Part B.  Client was in IOP and Aetna has processed claims as if Medicare is primary and adjusting off most of the charge. Aetna is telling us this is a penalty since the client declined Part B Medicare. I don't see how they can do this. They are penalizing us, not the member.

Thanks

I have tried attaching PDF forms via misc documents, as well as attaching PDF forms to messages sent to clients in the portal, but clients have not been able to open the attachments.  Has anyone else had difficulty with this? Are there certain browsers or other logistics my clients need to access and view the attachments I am sending?

Hello All,

Did you know about the Chat feature integrated with Procentive?  Your agency's Ticket Upgraders can chat real time with our Support Staff.  To learn more, please visit our Live Updates page.

Thank you!

Notice:

The Procentive team will be taking Friday, Oct. 9 off in observance of World Mental Health Day. Please be advised that any support inquiries submitted on this day will be addressed on the following business day, Monday, Oct. 12.

We appreciate all that you do and we want to recognize your hard work. Thank you for your flexibility as we balance the needs of our employees and customers. If you have an urgent support need on Oct. 9, please contact us via Crisis ticket and someone will be able to address your concern.

Thank you for making a difference and helping those in need!

Respectfully,

Procentive

Procentive will be updating the wording used for Place of Service items. The Place of Service (POS) options will be made to align with the options used by Centers for Medicare & Medicaid Service (CMS) POS code names.

Any currently locked clinical documents will maintain the existing POS wording in the print versions.

We anticipate having this complete in the coming weeks. If you have questions, please feel free to send in a ticket into Procentive.

Hello, we have noticed that over the last few weeks our HH ERAs are coming with a bunch of adjustments; even though they paid the full amount. It is causing me to go in and manually change all the lines before saving it. 

I am curious if anyone else has seen this?

Where do other providers document miscellaneous notes on clients? For example, when you send a client discharge letter or contacted the client in regards to their insurance? So not necessarily clinical notes but more administrative information that needs documented for future reference.  Do you create a note in clinical charting or do you use the Notes tab?

Trying to find a solution for non-clinical items to be recorded and easily accessed.  I feel that incase of an audit this information should also be available to show continuity of care.

Thanks!