Are any other practices having issues with Procentive being down today? I can't get into the ticketing module to send a ticket and the boss is getting anxious. There were a couple frozen pages initially and then it worked for a while. Now it is down completely.

Attention Procentive Customers:

We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.

All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Today, November 13th at 12:00 PM CST/1:00 PM EST. Users will experience minimal downtime.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

Attention Procentive Customers:

We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.

For more updates and to subscribe for future updates, please refer to the NewCrop status page:

NewCrop Status Page

We will provide another update once resolved.

If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, November 12th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

The maintenance scheduled for tonight has been postponed. We will provide another update once it has been rescheduled.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 16th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 9th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We’re thrilled to announce the launch of our new Ideas Portal, designed to make it easier for you to share your ideas and suggestions with us: Aha!

Starting today, you can submit enhancement requests directly through Aha!. This system will allow you to:

• Easily submit ideas: Share your thoughts and suggestions in just a few clicks.
• Track your requests: Stay updated on the status of your submissions.
• Engage with our team: Collaborate and provide feedback as we work on enhancements.

We believe that your input is vital to improving our services, and this new system will help us prioritize your needs more effectively.

To access the new system, simply click here.

Thank you for your continued support and for being an essential part of our community. We can’t wait to hear your ideas!

Attention Procentive Customers:

We will be closed on Thursday, October 10th for World Mental Health Day.

All support requests received on Thursday will be prioritized and worked on when we return on Friday, October 11th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!