Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on Wednesday, April 26th at 8:00 PM CST/9:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users will experience downtime during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

This maintenance will include some product updates related to the 2015 CURES update. You can learn more about those updates here:

Product Updates April 2023

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

Procentive is completely down for us and multiple locations so it can't be internet access.

We can not get Procentive to load - so I can not check the updates page to see if something has been posted there. Is anyone else having this issue? If not, I will check with our IT company but just looking for a starting point in my process. Thank you!

We are unable to access Procentive.  I've tried different browsers and I get a blank screen or it says page not working.

I'm no sure if this is just us but is anyone else not able to get Procentive Login page to load? Thank you!

Receiving two errors and not able to login this morning.

I don't have a way to do a ticket . . . 

Shauna

Just wondering if anyone it having trouble with the ticketing module? I do not see anything noted in the Updates, so wanted to reach out to see if I should call Procentive - or if it is system wide I will just wait. 

We received an alert from the Office of Civil Rights (OCR) that we wanted to share with you:

October 29, 2020

Cyber Alert: Ransomware Activity Targeting the Healthcare and Public Health Sector

The Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the U.S. Department of Health and Human Services (HHS) have credible information of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.

CISA, FBI, and HHS have released AA20-302A Ransomware Activity Targeting the Healthcare and Public Health Sector that details both the threat and practices that healthcare organizations should continuously engage in to help manage the risk posed by ransomware and other cyber threats. The advisory references the joint CISA MS-ISAC Ransomware Guide that provides a ransomware response checklist that can serve as a ransomware-specific addendum to organization cyber incident response plans.

In addition to these materials regarding the most recent ransomware threat to the Healthcare and Public Health Sector, the HHS Office for Civil Rights’ Fact Sheet: Ransomware and HIPAA provides further information for entities regulated by the HIPAA Rules.

CISA, FBI, and HHS are sharing this information in order to provide a warning to healthcare providers to ensure that they take timely and reasonable precautions to protect their networks from these threats. CISA encourages users and administrators to review CISA’s Ransomware webpage for additional information.

Hello All,

Did you know about the Chat feature integrated with Procentive?  Your agency's Ticket Upgraders can chat real time with our Support Staff.  To learn more, please visit our Live Updates page.

Thank you!

Notice:

The Procentive team will be taking Friday, Oct. 9 off in observance of World Mental Health Day. Please be advised that any support inquiries submitted on this day will be addressed on the following business day, Monday, Oct. 12.

We appreciate all that you do and we want to recognize your hard work. Thank you for your flexibility as we balance the needs of our employees and customers. If you have an urgent support need on Oct. 9, please contact us via Crisis ticket and someone will be able to address your concern.

Thank you for making a difference and helping those in need!

Respectfully,

Procentive