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Scheduled Maintenance: Tomorrow, June 28th at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 28th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Scheduled Maintenance: Today, June 18th at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 18th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Scheduled Maintenance: Today, June 4th at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on June 4th at 10:00 PM EST/9:00 PM CST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Scheduled Maintenance: Tomorrow, May 31st at 9:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 31st at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Upcoming Holiday: Closed on Monday, May 29th for Memorial Day

We will be closed on Monday, May 29th for Memorial Day.

All support requests will be prioritized and worked when we return on Tuesday, May 30th. For urgent issues, we will be monitoring these channels through the day and will respond as soon as possible.

Have a safe and happy holiday!

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Scheduled Maintenance: Tonight, April 27th at 9:00 PM CST (CURES Update)

Holly Byrnes (Care Leader) 11 months ago in Procentive News updated 11 months ago 0

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems tonight, April 27th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 30 minutes of time. Users may experience some downtime or slowness during this timeframe.

As noted earlier today, this brief maintenance will include the CURES update that had been delayed. You can learn more about this update here: Product Updates April 2023

We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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CURES Release Delayed

Attention Procentive Customers

We would like to inform you that last night's scheduled release for the CURES update has ben delayed due to some unforeseen circumstances. We apologize for any inconvenience this has caused. Our team is working to reschedule this release as soon as we are able to and we will provide another update once it has been scheduled.

Thank you for your continued support and patience.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Scheduled Maintenance: April 26th at 8:00 PM CST (CURES Update)

Holly Byrnes (Care Leader) 11 months ago in Procentive News updated 11 months ago 0

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on Wednesday, April 26th at 8:00 PM CST/9:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users will experience downtime during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

This maintenance will include some product updates related to the 2015 CURES update. You can learn more about those updates here:

Product Updates April 2023

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

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Procentive down?

Cindy 1 year ago in Procentive News updated by Gerad Cook (Director, Customer Success) 1 year ago 1

Procentive is completely down for us and multiple locations so it can't be internet access.

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Is Procentive not loading for anyone else?

sarah 1 year ago in Procentive News updated by Chris Werner 1 year ago 2

We can not get Procentive to load - so I can not check the updates page to see if something has been posted there. Is anyone else having this issue? If not, I will check with our IT company but just looking for a starting point in my process. Thank you!