Do not know what this field is actually supposed to contain when entering a Medicare or Medicare Advantage plan into a patient's payer - not finding anything at CMS either.  Anybody have an idea???

I was told by a Medical Assistance rep that we need to have a claim status of 16 when billing a Medicare Advantage plan to MA...I am not sure how to make this happen...ideas or suggestions???

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, September 9th at 10:00 PM CDT/11:00 PM EDT. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

Curious how other Procentive agencies are handling billing?

On Thursday, August 28 at 2:00 p.m. CT, Ensora’s RCM team is hosting a webinar: “A closer look: Why 1 in 4 Procentive agencies use Ensora RCM.”

We’ll walk through why agencies make the switch, what the billing process looks like when working with our team, and the kind of support you can expect from onboarding through long-term success.

If you’ve ever wondered what partnering with an RCM team might look like, this is a chance to hear directly from the people who do it every day.

👉 [Register here]

This morning we realized that the info panel  on the right side of the appointment module no longer populated client info when you click on an appointment.  This was not happening yesterday so I assume last night's update caused the issue? 

Attention Procentive Customers:

We would like to inform you that Procentive by Ensora Health will undergo scheduled maintenance for important security patching and performance optimization on Tuesday, August 19, from 10 PM CDT to 1 AM CDT.

During these times, Procentive will be offline. We recommend saving your work prior to the maintenance window. 

We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team via the Ensora Health Support Hub.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, August 12th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case through our Ensora Health Support Hub.

Attention Procentive Customers:

Ensora Health is currently experiencing a phone system outage.

To reach support, please contact us via email or via our Support Portal.