We are consistently getting denials from MA when billed as secondary saying "missing other plan informaition" - specifically when primary is Medicare or a Medicare advantage plan.  The COB is correct and have tried adding the svd segment manually, nothing works.  Any ideas?

Procentive will undergo scheduled maintenance on Tuesday, July 8th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

Procentive will undergo scheduled maintenance on Friday, June 20th, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

The 2ndary claims stopped rejecting.....but now the primary insurance COB isn't travelling on the MA 2ndary claims so MA denies for missing primary COB- when the COB is populated. Ahh!! help

Hell - over the last several weeks we have had a handful of clients unable to sign their PW via their computer.  Either they cannot open it or it does not save for them.  These are typcially gmail or yahoo email accounts.  Anyone experiencing similiar issues with paperwork unable to be submitted?

We would like to inform you that we will be conducting maintenance on our systems, tonight, Thursday, June 12th at 10:00 PM CDT/11:00 PM EDT. We expect downtime to be minimal.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Ensora Health Customer Portal, Home.

Is anyone else experiencing slowness in the Time Module?  Within the last hour or so, it has been difficult to impossible to use due to slow click response.

We would like to inform you that we will be conducting maintenance on our systems Tuesday, May 13th at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Anyone receiving denials from BCBS Federal for DBT H codes done via telehealth?  We are getting pushback from them and lots of different answers for MH services in general done via TH stating these services need to be done through Teladoc.