Attention Procentive Customers:

Procentive will undergo scheduled maintenance on Tuesday, March 4, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window. 

This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions, please reach out to our support team at Procentive Support

Attention Procentive Customers:

We are actively investigating an issue where the eMAR module is not able to be reached at this time. Our team is working with ChartMeds to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Getting electronic rejections for claim frequency code and not sure how to address this...ideas?

Attention Procentive Customers:

We will be having an upcoming educational webinar on February 25th at 1:00 PM CST/2:00 PM EST.

To sign up for this upcoming webinar, please use the link below to sign up:

Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive

We hope to see you there!

Attention Procentive Customers:

We will be conducting routine maintenance today, February 12, 2025 at 1:30 PM CST/2:30 PM EST. Users may experience downtime for under a minute within a 30 minute window. 

This maintenance is necessary to ensure all systems are running at optimal performance and to provide you the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have questions or concerns, please contact our Support team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We are actively investigating an issue where some users are unable to save some appointments. Our team is working to resolve this issue as soon as possible.

We will provide additional updates once available.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, February 11th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Monday, January 20th for Martin Luther King Jr. Day.

All support requests received on Monday, January 20th will be prioritized and worked on when we return on Tuesday, January 21st. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems Tuesday, January 14th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

As we close out 2024, we encourage you to review your practitioners' enrollment in American Medical Association (AMA) Current Procedural Terminology (CPT) codes to ensure accuracy.

Beginning on January 1, 2025, the AMA is increasing the annual licensing fee for CPT codes by $0.50. The total cost per qualified provider will increase from $19.00 in 2024 to $19.50 for the 2025 calendar year. The annual fee for all qualified providers will be billed on or after January 1, 2025.

Learn More