If I could make one change to the system, it would be to add the ID/PMI field to the main page of the Client Module, so I can at a glance have all the information I need when making a call to an insurance company without having to flip back-and-forth between tabs.
Thanks Richard! The new version will have this capability. Thanks for you input!
Just wanted to say thank you on the great job done with adding the ability to add descriptions and archive documents in the payers tab! The new features there have been more useful than I anticipated.
Is it possible to add multiple clients to one staff other than doing it individually for each client? We have about 40+ clients and around 35 staff and every time we hire a new employee, I have to add them to each client 1 by 1. Is it possible to add 40 something clients to 1 new staff all at once vs. adding 1 new staff to 40 different clients individually?
When new reports are created (DA's, EIDBI ITP's, and CMDE's), can the diagnosis date/ITP date's/CMDE dates automatically post in the client's module under the diagnosis/treatment plan tabs? If so, how can we make this happen?
It would be great if the Client Module could be modified to be somewhat mobile friendly. The way it is now, the only way I know of to open a client profile in the Client Module is by double-clicking on the client itself. As far as I know, this is not possible to do on a mobile device, as double tapping on anything in a browser serves as a zoom function.
Would it be at all possible to hyperlink the clients' names in the Client Module so we can access their profile? This is already done in the Time Module, so to me it makes sense that it can be done in the Client Module.
Thanks for the consideration!
For whatever reason last week and now into this week I have not been able to enter a payer in the client module. When I click add I get the pop up box with my payer options and I can select however it does not save. Has anyone else had this experience? This may be a contact Procentive issue.
Im curious to know how other agencies keep track of clients who never open for services, specifically CTSS or TCM. What module/reports do you use to compile this data and if so, do you keep track of the reason the case never opened. Thanks!
How are other Procentive customers using the tablets for clients when the come in for their paperwork getting it so that the client can only see their paperwork? We've noticed that when they happen to back out and click other tabs on the side that they are able to see other clients? Are you logging clients in differently so that it only brings up the clients information? Is their a way to prevent clients from seeing other screens other than the paperwork?
When you're using a tablet or computer for Kiosking documents to clients prior to their session in office, you should be placing that device in to Kiosk Mode (please see the attached Knowledge Hub article). By doing this, you're ensuring that the client cannot click around in to other parts of Procentive to avoid access to other clients information.
If you have further questions, feel free to submit a support ticket, we'll be happy to help!
Customer Success Manager
Customer support service by UserEcho