0

ADA Supported Software

Julie Timm il y a 6 mois dans Clinical Charting Module 0

Hi there,

I am wondering if other orgranizations have used ADA supported software for staff who are visually impaired?  Any suggestions would be greatly appreaciated.  Thanks!

0

Anyone running into errors while doing group billing or moving around in client tabs?

Julie Timm il y a 6 mois dans Clients Module mis à jour par Paula il y a 6 mois 2

We have some staff running into errors when doing billing or moving around from module to module. I am not able to replicate it, so wondering if others are having the same issue?  Issue code is: 

ec2-3-142-122-41.us-east-2.compute.amazonaws.com1594181776.

0

Scheduled Maintenance: Today, March 30th at 12:00 PM CST

Attention Procentive Customers:


We would like to inform you that we will be conducting maintenance on our systems on May 30th at 12:00 PM CST/1:00 PM EST. Users may experience a brief interruption but should be able to resume normal activity afterwards.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

0

Can we create a new setting -- Settings, Billing - Required Note: Signed Note Required??

carrie il y a 6 mois dans Billing/Electronic Modules mis à jour il y a 6 mois 2

To make sure before billing that there isn't just 'a note' but that there is a signed note.

0

Known Issue: Time Module Issues [RESOLVED 5/30/24 12:25 PM CST]

Holly Byrnes (Manager, Customer Support) il y a 6 mois dans Procentive News mis à jour il y a 6 mois 1

Attention Procentive Customers:

We have received reports that users are unable to document service lines in the Time Module. Our team is actively investigating this and will provide another update shortly.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Solution

This issue should be resolved.

If any users are still experiencing any issues, please contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

0

DAANES Update

DAANES Updates

Attention Procentive Customers:

We wanted to inform you that a recent update to the DAANES Report (5055) has been implemented as of last night.

The PRO-1141 DAANES Comp Assessment form has been replaced by the state and is no longer used for DAANES reporting. It has been replaced by the PRO-0122 DAANES Service Initiation form, which has been in effect since January 2024.

If your agency has been using the PRO-1141 form, you’ll notice that the PRO-0122 form has been activated for your agency.
Please ensure that all staff members are using the new PRO-0122 form for all DAANES reporting requirements moving forward.

If your agency would like the PRO-1141 form turned off, please submit a case through the Therapy Brands Community Portal.

These updates are aimed at improving efficiency and accuracy in our reporting processes. Thank you for your cooperation and support as we implement these changes.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

0

Scheduled Maintenance: Wednesday, May 29th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 29th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

0

Upcoming Holiday: Closed on Monday, May 27th for Memorial Day

Attention Procentive Customers:

We will be closed on Monday, May 27th for Memorial Day.

All support requests received on Monday will be prioritized and worked on when we return on Tuesday, May 28th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

0

Issue with Procentive Submitter listed on Blue Plus Medicaid claims rejected by Availity

Has anyone run across this:   All of my Residential SUD Claims started rejecting.  This is the error I receive: 

rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260

I have changed nothing and received payments previously.   I called Availity and was told it had something to do with Procentive and how they were submitting the submitter.   I submitted a ticket to Procentive and have been waiting for this to be resolved. 

Anyone else run into something like this and if so what options might I have.   Thanks.

0

Scheduled Maintenance: Wednesday, May 15th at 10:00 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 15th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.