Hi there,

I am wondering if other orgranizations have used ADA supported software for staff who are visually impaired?  Any suggestions would be greatly appreaciated.  Thanks!

We have some staff running into errors when doing billing or moving around from module to module. I am not able to replicate it, so wondering if others are having the same issue?  Issue code is: 

ec2-3-142-122-41.us-east-2.compute.amazonaws.com1594181776.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 30th at 12:00 PM CST/1:00 PM EST. Users may experience a brief interruption but should be able to resume normal activity afterwards.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

To make sure before billing that there isn't just 'a note' but that there is a signed note.

Attention Procentive Customers:

We have received reports that users are unable to document service lines in the Time Module. Our team is actively investigating this and will provide another update shortly.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

DAANES Updates

Attention Procentive Customers:

We wanted to inform you that a recent update to the DAANES Report (5055) has been implemented as of last night.

The PRO-1141 DAANES Comp Assessment form has been replaced by the state and is no longer used for DAANES reporting. It has been replaced by the PRO-0122 DAANES Service Initiation form, which has been in effect since January 2024.

If your agency has been using the PRO-1141 form, you’ll notice that the PRO-0122 form has been activated for your agency.
Please ensure that all staff members are using the new PRO-0122 form for all DAANES reporting requirements moving forward.

If your agency would like the PRO-1141 form turned off, please submit a case through the Therapy Brands Community Portal.

These updates are aimed at improving efficiency and accuracy in our reporting processes. Thank you for your cooperation and support as we implement these changes.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 29th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

Attention Procentive Customers:

We will be closed on Monday, May 27th for Memorial Day.

All support requests received on Monday will be prioritized and worked on when we return on Tuesday, May 28th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

Has anyone run across this:   All of my Residential SUD Claims started rejecting.  This is the error I receive: 

rror Initiator: HIPAA Message Type: R
Error Code: 0x3938be0
Error Message: Segment HI (Value Information) is used. New instance of segment H
I should not be used when previous one has not been filled out. Segment HI is defined in
the guideline at position 2310. Invalid data: HI*BE:24:::82260

I have changed nothing and received payments previously.   I called Availity and was told it had something to do with Procentive and how they were submitting the submitter.   I submitted a ticket to Procentive and have been waiting for this to be resolved. 

Anyone else run into something like this and if so what options might I have.   Thanks.

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on May 15th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.