0
Fixed

KNOWN ISSUE: WORKFLOW TASKS TRIGGERING RETROACTIVELY

Rachael Smith (Care Team Manager) 3 years ago in Workflow Module updated 3 years ago 4

KNOWN ISSUE:  Workflow Tasks are triggering retroactive workflows.  Our engineers are currently evaluating this issue.  We will update you when this has been resolved.  If you have any questions please send a ticket to Procentive Customer Support.

Thank you,

Rachael Smith

Onboarding and Implementation Team Manager

Answer

Answer
Fixed

This issue has been resolved.

Under review

Procentive engineers have a fix in place for this issue.  We will continue to monitor and resolve the issue at the end of the day if everything looks clear.  Please send a ticket to Procentive Support if you have any questions or need assistance.  

Thank you

Answer
Fixed

This issue has been resolved.

How do you recommend we triage and clean up misfired workflows? 

Hi Kim,


Can you please send a ticket to Procentive support and we can help you troubleshoot the cleanup that may be needed in your database?


Thank you,

Rachael Smith