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Fixed

KNOWN ISSUE: WORKFLOW TASKS TRIGGERING RETROACTIVELY

Rachael Smith (VP, Professional Services) vor 6 Jahren in Workflow Module • aktualisiert vor 6 Jahren • 4

KNOWN ISSUE:  Workflow Tasks are triggering retroactive workflows.  Our engineers are currently evaluating this issue.  We will update you when this has been resolved.  If you have any questions please send a ticket to Procentive Customer Support.

Thank you,

Rachael Smith

Onboarding and Implementation Team Manager

Antwort

Antwort
Fixed
Rachael Smith (VP, Professional Services) vor 6 Jahren

This issue has been resolved.

Wird überprüft
Rachael Smith (VP, Professional Services) vor 6 Jahren

Procentive engineers have a fix in place for this issue.  We will continue to monitor and resolve the issue at the end of the day if everything looks clear.  Please send a ticket to Procentive Support if you have any questions or need assistance.  

Thank you

Antwort
Fixed
Rachael Smith (VP, Professional Services) vor 6 Jahren

This issue has been resolved.

Kim Ross vor 6 Jahren

How do you recommend we triage and clean up misfired workflows? 

Rachael Smith (VP, Professional Services) vor 6 Jahren

Hi Kim,


Can you please send a ticket to Procentive support and we can help you troubleshoot the cleanup that may be needed in your database?


Thank you,

Rachael Smith

Customer support service by UserEcho