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Billing to new Primary Payer

HOLLY J 5 lat temu w Billing/Electronic Modules • Ostatnio zmodyfikowane przez Amanda Kaufmann 5 lat temu • 2

Hello,

I have updated primary payer from Medicare to HealthPartners PMAP.

I did the wrong payer adjustment in payments module and used drop down to queue claims to HealthPartners PMAP.

# 1 the queued claims are now showing in the billing module

# 2 claims show 0 balance

I'm new to procentive so any help would be great. I need to get these claims billed out to HealthPartners.

Thank you

Odpowiedź

Odpowiedź
Amanda Kaufmann 5 lat temu

Hi Holly, 

This would be a great question to send in a ticket to Procentive (or have a champion send it in)- our support team can look at the claims you're trying to send and help guide you through best steps for getting it sent out. 

Thank you,

Amanda Kaufmann

Customer Success Manager

HOLLY J 5 lat temu

SORRY TYPO...

# 1 the queued claims are NOT showing in the billing module

Odpowiedź
Amanda Kaufmann 5 lat temu

Hi Holly, 

This would be a great question to send in a ticket to Procentive (or have a champion send it in)- our support team can look at the claims you're trying to send and help guide you through best steps for getting it sent out. 

Thank you,

Amanda Kaufmann

Customer Success Manager

Customer support service by UserEcho