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Billing to new Primary Payer

HOLLY J 12 months ago in Billing/Electronic Modules updated by Amanda Kaufmann (Customer Success Manager) 12 months ago 2

Hello,

I have updated primary payer from Medicare to HealthPartners PMAP.

I did the wrong payer adjustment in payments module and used drop down to queue claims to HealthPartners PMAP.

# 1 the queued claims are now showing in the billing module

# 2 claims show 0 balance

I'm new to procentive so any help would be great. I need to get these claims billed out to HealthPartners.

Thank you

Answer

Answer

Hi Holly, 

This would be a great question to send in a ticket to Procentive (or have a champion send it in)- our support team can look at the claims you're trying to send and help guide you through best steps for getting it sent out. 

Thank you,

Amanda Kaufmann

Customer Success Manager

SORRY TYPO...

# 1 the queued claims are NOT showing in the billing module

Answer

Hi Holly, 

This would be a great question to send in a ticket to Procentive (or have a champion send it in)- our support team can look at the claims you're trying to send and help guide you through best steps for getting it sent out. 

Thank you,

Amanda Kaufmann

Customer Success Manager