Вопросы
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Client Satisfaction Survey
Is anyone using Procentive to survey, via kiosk, client satisfaction? Ideally, we could then run a Procentive report to obtain and analyze data. Is anyone using Procentive like this or does Procentive have the capability to assist with client satisfaction administration?
Сервис поддержки клиентов работает на платформе UserEcho
I would be interested in knowing if Procentive has this capability via client kiosk as well.
I guess I'll create a Procentive ticket b/c no one's responding here. I'll let you know what I find out, Rochelle!
we have one in our kiosk forms but I don't know if it's one that we had made specifically or if it is a procentive ready-made form
Mark,
Are you able to collect the survey data using a Procentive report?
Yes :) we use form L278-1005 I don't know if it is specific to our organization as it was there before I started.
I am attaching a sample printout for your review. This survey goes in to clinical charting and you can create a workflow to alert you when one is completed so that you can review it.Survey
Thanks Kim!
Hi Kim, I really like this idea!! We collect surveys via email through another program, but some of our clients don't have email, so we end up having to send paper copies. I would really be interested in collecting the data through a report!!