Last Tuesday there was coding related to an improvement to billing functionality that went through that triggered some claims to come back with an error from the clearing house. The error has been resolved on our end but claims sent Tuesday or Wednesday will need to be resubmitted.
Because of this we are making the following recommendations:
1. Review your Electronic Module for error-ed invoices that were sent on Tuesday or Wednesday and review the error reports.
2. The error is located in the H1 segment. If you find an error there, then the claim needs to be resubmitted. The error on our side has been resolved and the claim will go through without the error impacting the claim again.
3. Contact Procentive Support via the Ticketing Module if you have questions or concerns.
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