RESOLVED: Known Issue: Procentive is down
Procentive servers are down right now. We are working to resolve the issue ASAP and will update this post once we have more information
UPDATE: The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m. The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects. On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients. Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients.
Pat Stream
Director of Customer Success
Answer
I did let procentive know via phone, they are working on a fix now. We are completely down as well.
Procentive is back! We are still researching the cause and ensuring stability. You may experience intermittent issues while we continue to work on this, so please continue to watch for updates! We will post again once stability has been fully restored.
Thank you all for working through this with us.
UPDATE: The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m. The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects. On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients. Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients.
Pat Stream
Director of Customer Success
Customer support service by UserEcho
UPDATE: The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m. The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects. On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients. Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients.
Pat Stream
Director of Customer Success