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RESOLVED: Known Issue: Procentive is down

Ashley Morschen (Project Coordinator) 3 years ago in Known Issues updated by Pat Stream (Director of Customer Success) 3 years ago 5

Procentive servers are down right now. We are working to resolve the issue ASAP and will update this post once we have more information

UPDATE:  The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m.  The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects.  On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients.  Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients.

Pat Stream

Director of Customer Success

Answer

Answer

UPDATE:  The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m.  The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects.  On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients.  Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients. 


Pat Stream

Director of Customer Success

I did let procentive know via phone, they are working on a fix now.  We are completely down as well.



Searching answer

Procentive is back! We are still researching the cause and ensuring stability. You may experience intermittent issues while we continue to work on this, so please continue to watch for updates! We will post again once stability has been fully restored.


Thank you all for working through this with us. 

Ours is down again. Then back up. It seems to be having spotty issues

Answer

UPDATE:  The servers were successfully brought back online at 11:32 a.m. after Procentive identified an outage at 11:15 a.m.  The system operations team identified the problem and took action to confirm a solution and the system has been stable with no lingering effects.  On behalf of the Procentive team we apologize for the disruption this caused you this morning as you cared for your clients.  Our aim is to always seek to serve you as quickly as possible in any situation. Thank you for allowing us to partner with you in providing great care to your clients. 


Pat Stream

Director of Customer Success