We have been working on solutions to improve the recent performance issues that customers have been experiencing. One of the performance draws that we have identified recently has been in the Time Module, when customers attempt to display longer date ranges, without first limiting their search to a specific staff or client.
Because of this, we are going to implement a solution in the Time Module. It will be live sometime today. There are two key changes that we believe will help resolve this issue:
1. When you first enter the Time Module, you will need to select either a date range or a staff or location to first trigger the page to load.
2. When you select a date range that is longer than 90 days, the system will prompt you to also select a client or staff first. The only exceptions to the date range limitation will be if you select to show service lines that haven't been billed yet, or service lines that have an error.
There may be further fine tuning of this logic in the coming days, but in order to help improve performance, we are pushing this change through as soon as possible. Once the change is live, we will update this comment again.
Also, this change is just one of the improvements we are making to the system to improve performance. We will make further announcements about these updates soon.
Product Services Director
Customer support service by UserEcho