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New Appointment Notification

Katie Butterfield fa 6 anys en Appointments Module • updated by Amanda Kaufmann fa 6 anys • 3

Is there a way for Procentive to send a notification to STAFF when a new appointment is added to their schedule??

Jana fa 6 anys

Yes, in the Staff Module/Appointments tab, change "Send E-mail on appointment change" to "To Second email address", then enter their cell number into the Email (Phone/SMS): field on the main tab. Depending on their wireless carrier, you may have to format that number as an email address (for example "cellnumber@txt.att.net"  for AT&T numbers).   There is a list of how cell numbers are converted this way for each carrier - I can try to find that list if you need it.  For Verizon, I don't think this is required - you should be able to just enter the number i.e., (555) 555-5555.


Katie Butterfield fa 6 anys

I'm trying to get this to work & it's not happening.  

Amanda Kaufmann fa 6 anys

Hi Katie,

Please feel free to submit a Support Ticket and our team will be happy to take a look at your set up and work with you to ensure your settings are set correctly for notifications for your staff. 

Thank you, 

Amanda Kaufmann

Customer Success Manager 

Customer support service by UserEcho