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Billing Secondary Payer/COB
Our facility has never billed secondary payers. I am trying to get this set up but seem to be struggling.
Can anyone share best practices, tips/tricks, workflows, lessons learned...?
Do you bill the secondary when you are posting the ERA/Payment via the ERA Module?
Do you do everything manual in the COB Tab?
Служба підтримки клієнтів працює на UserEcho
https://support.procentive.com/ERAs/Articles/Process_an_ERA_to_a_Secondary_Payer
You will not need to manually enter COB data when 1) you have the Copy COB checkbox checked (ERA Module > Payment Entry Mode) and 2) you process the ERA from the ERA module. This video may also be helpful to you: Process an Electronic Remittance Advice (ERA)
Even when I do it manually; the paid amount on the HCFA comes out incorrectly!
We would be happy to take a closer look for you. If you would like some additional help on this please submit a ticket with an example. Thank you!