Billing Secondary Payer/COB
Jeremy Roelofs-Lynch 4 years ago in Billing/Electronic Modules • updated by Missy (Care Team Manager) 4 years ago • 6
Our facility has never billed secondary payers. I am trying to get this set up but seem to be struggling.
Can anyone share best practices, tips/tricks, workflows, lessons learned...?
Do you bill the secondary when you are posting the ERA/Payment via the ERA Module?
Do you do everything manual in the COB Tab?
Customer support service by UserEcho
You will not need to manually enter COB data when 1) you have the Copy COB checkbox checked (ERA Module > Payment Entry Mode) and 2) you process the ERA from the ERA module. This video may also be helpful to you: Process an Electronic Remittance Advice (ERA)
Even when I do it manually; the paid amount on the HCFA comes out incorrectly!
We would be happy to take a closer look for you. If you would like some additional help on this please submit a ticket with an example. Thank you!