KNOWN ISSUE: Cannot Save Group Appointments
Currently, the ability to save a Group Appointment is not available.
We are investigating this issue and will post updates as soon as possible.
Please ticket Customer Support at Procentive if you have further questions.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Answer
One of our therapists experieced issues last week and this is how she was able to save:
I had this problem last week in Wednesday DBT group. Here is what happened and how I resolved it.
First I had set up the two hour DBT time and saved it. I tried to add group members afterwards and it would not save.
Resolution:
Deleted the time saved and started again with this change.
On the screen when scheduling appointment time I selected the two hours for DBT and then did not save it until I moved to the group and added the group members then saved. Both have to be done on the same time. I used the method this week for Monday DBT and Tuesday IOP and it saved and I was able to bill. I waited to set up the box until all clients were present for group to make sure I did not have to redo.
This issue has now been resolved. If you have any questions or need further clarification, please ticket Procentive Customer Support.
Thank you,
Rachael Smith
Customer Support and Training Specialist
Customer support service by UserEcho
This issue has now been resolved. If you have any questions or need further clarification, please ticket Procentive Customer Support.
Thank you,
Rachael Smith
Customer Support and Training Specialist