Thank you all for your notifications and examples on the tickets you submitted. Those specific examples were critical in determining the remaining fixes needed. We, at Procentive and BillCare, understand this was an inconvenience to you, both yesterday and today, as we actively determined cause and fixed each issue as it became aware. I sincerely apologize. As we continue to enhance our product for you, it is not our intent to release enhancements causing undesired ramifications.
Please know we take this very seriously and we will be meeting to determine what did and didn’t work in the enhancement process. I have noted the ProCare User Community’s comments/wishes and I will take them into consideration to improve our communication to you moving forward.
If you have any additional questions/concerns or may still be experiencing issues, please submit a ticket for assistance from our Care Team.
Customer support service by UserEcho