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Ticket Module

sarah vor 7 Jahren in User Group Help • aktualisiert vor 7 Jahren • 5

We are unable to access tickets in the Ticketing Module. I don't know if this is just our account, or all accounts. One of my clinicians emailed me about the issue, and then I tried and found I was unable to access tickets as well. I was thinking this community posting would be better than sending a ticket, in case it is system-wide. I will try sending a ticket as well, just in case.

Antwort

Antwort
Deanna Cahoon-Draus vor 7 Jahren

Hello everyone,

Our Systems Engineers have identified and resolved the source of this issue. You should be able to access the ticketing module once again. 


If you are continuing to experience this problem, please contact Procentive.

 

Sincerely,
Deanna Cahoon-Draus

Customer Support Specialist

Jana vor 7 Jahren

I'm getting the "Procentive has encountered an error" screen when I try to open any of my existing tickets.

John-Debbie Trunk vor 7 Jahren

Good Morning,


I'm experiencing the same issues. I cannot access existing tickets and receive the same error message. I was able to "create" a new ticket alerting Pro of this issue.

Jen vor 7 Jahren

We are also having issues.  I sent a CRISIS ticket to Procentive.  Hoping it is addressed soon.

Antwort
Deanna Cahoon-Draus vor 7 Jahren

Hello everyone,

Our Systems Engineers have identified and resolved the source of this issue. You should be able to access the ticketing module once again. 


If you are continuing to experience this problem, please contact Procentive.

 

Sincerely,
Deanna Cahoon-Draus

Customer Support Specialist

sarah vor 7 Jahren

Ours is working! Thank you for taking care of this issue so quickly!

Customer support service by UserEcho